Terms of service
At Ana Stefan Coaching, your safety, well-being, and satisfaction are our top priorities. By participating in any of our services, including in-person or online classes, courses, programs, consultations, private appointments, workshops, retreats, or corporate sessions, you agree to the following terms:
Safety Disclaimer
- Your Responsibility: Engaging in any physical activity involves inherent risks that cannot be completely eliminated. While we provide guidance, we cannot assume responsibility for injuries that may occur during our sessions.
- Listen to Your Body: Always prioritise your own safety and listen to your body. If something feels uncomfortable or painful, please stop the activity.
- Consult Your Doctor: We strongly recommend consulting your doctor before starting any new physical activity, especially if you have existing aches, pains, injuries, or recent surgeries.
General Terms of Participation
- Eligibility: You confirm that you are 18 years of age or older and capable of understanding and abiding by these terms.
- Medical Clearance: You have consulted with your doctor and confirmed that participation is suitable for you.
- Personal Responsibility: You are fully responsible for your physical and general well-being when applying the instructions in our programs.
- Adjust or Stop: If you experience discomfort or pain, you agree to adjust your posture or stop altogether.
- Cancellation Policy: You have read and agreed to our cancellation and refund policy outlined below.
Refund Policy for Coaching Packages (3, 6, or 12 Months)
My coaching packages are designed to provide long-term support and meaningful progress. To ensure you receive the full benefit of our work together, refunds are only considered after a fair commitment to the process:
Refund Eligibility: I offer refunds only after the fifth session of your package. If you feel unsatisfied with the coaching or quality of the sessions after this point, you can request a partial refund for the remaining sessions.
Refund Request Process: If you wish to request a refund, please reach out to me in writing with your feedback and the reasons behind your request. I value your experience and will do my best to address any concerns promptly.
Refund Calculation: The refund amount will be based on the unused sessions remaining in your package, minus the cost of any discounted sessions you’ve already completed.
Commitment to Progress: Your success is my priority, and coaching is most effective when you are fully engaged and committed to the process. Consistent attendance and active participation are essential to achieving the best results. Your progress depends on your commitment and effort. Results are achieved through consistent practice and application of the guidance provided during sessions. Our scheduled sessions can be rescheduled with a 24 hour notice. Cancellations made less than 24 hours before the session or no-shows will incur a travel charge and loss of session.
Group Classes
- Booking and Amendments: Classes can be booked, amended, or cancelled via your customer account.
- Refund Policy: Cancellations made 24 hours before class time will receive a full refund or credit. No refunds or credits are available for cancellations made less than 24 hours before the class or for no-shows.
Workshops
- Non-Refundable: Workshops are non-refundable once booked. However, you may transfer your spot to another participant with prior notice.
- Cancellation by Host: In case of cancellation due to unforeseen circumstances, a full refund or credit will be provided.
Online Courses and Challenges
- Access and Refunds: Upon purchase, you gain immediate access to course materials, which can be completed at your own pace. No refunds are available once the course is accessed.
- Geographical Limitations: I am not insured to teach outside Europe. If you are outside this region, you participate at your own risk and must ensure you have consulted your doctor and have clearance to engage in these practices.
- Personal Responsibility: By participating in online courses, you acknowledge that you are responsible for your own practice and safety.
Corporate Wellness Programs
- Booking and Cancellation: Cancellations must be made at least 7 days before the scheduled session for a full refund or to reschedule without penalty.
- Late Cancellations: Cancellations made less than 7 days but more than 48 hours before the session will incur a 50% charge of the agreed fee. No-shows or cancellations less than 48 hours before will be charged in full.
Retreats
- Booking Terms Full payment is required upon booking to secure your spot. A non-refundable deposit may apply, depending on the retreat terms.
-Cancellation Policy: Cancellations made more than 30 days before the retreat start date will receive a partial refund, minus the deposit. Cancellations made less than 30 days before the retreat are non-refundable.
- Health and Safety: Participants are responsible for their health and must consult a doctor before attending. The retreat environment may involve physical activity, and participation is at your own risk.
Class Credits/Bundles/Offers/Private Introductory classes
- Expiration: All class credits, bundles, and offers expire three months from the date of purchase, with no extensions available.
- Refund Policy: Full refunds are only available within 48 hours of purchase.
Intellectual Property
- All content, including online programs and classes created by Ana Stefan, is protected by intellectual property laws. You are not permitted to copy, distribute, adapt, edit, or share any of our content with third parties.
Contact Information
For any questions or issues, please reach out to info@anastefan.ie.